Terms of use and disclaimers

Balady Platform is an important interaction and communication channel with its beneficiary audiences and the information and services it provides. The Ministry of Municipal and Village Affairs and Housing seeks to establish a strong relationship between it and its audience based on the criteria of promoting, strengthening, and developing this relationship to benefit both parties. This Charter of Terms of Use and Irresponsibility contains the Platform's obligations to its visitors and the responsibilities of these visitors to the Platform.

 

1. Commitments of the Ministry of Municipalities & Housing

Based on the vision and mission of the Ministry of Municipalities & Housing, to achieve the objectives of its electronic platforms, we seek to provide the best possible services to users in this portal for citizens and residents, whether individuals or organizations. This Charter sets out the most prominent obligations of the portal, which are focused on:

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a. Assistance and support:

The platform contains a section to assist and support the beneficiary audience. This section provides all the assistance needed by the platform visitor taking into account that it fits as many visitors as possible. Therefore, readable content and media materials are provided in various forms, as well as detailed information and link to some forms of assistance such as: frequently asked questions, multiple inquiries sections, ease of use, smartphone applications... and others.

b. Privacy and information confidentiality:

The platform places the confidentiality of its user's and visitors' information at the top of the priority list, and the portal management makes all efforts to provide quality services to all beneficiaries through the privacy document and confidentiality of information.

 

c. Provide tools for communication and participation:

The portal management is committed to interacting and responding to requests for inquiries received through the Contact Us page.

2. Electronic Service Standards:

The time is taken for the main page and all other pages to be ready for use does not exceed a maximum of 4 seconds

The time it takes for the main page of the portal to be ready for use ranges from 2 to 4 seconds on average

The availability rate is 99.95%.

Possible breakdowns for the year 4.38 hours

Breakdowns that may occur in the month 21.56 minutes

3. Customer responsibilities

Since the platform is committed to providing the best possible services to its customers, there are several responsibilities that these customers assume to ensure that the benefit reaches them as charted by the portal management. Below are some details about the responsibilities of customers towards the e-portal.

 

Use and disclaimer.

Privacy and information confidentiality. 

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