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An electronic service provided through the Balady Platform, enabling beneficiaries to book an online appointment for visiting the municipality or municipal offices. A confirmed appointment is required before attending to complete municipal transactions. In certain cases, a municipal employee may book an appointment on behalf of the beneficiary to facilitate the process. Some transactions can be completed without requiring the beneficiary to visit in person, as the assigned employee will contact the applicant by phone to resolve the issue if possible, or confirm attendance without the need for an in-person visit to the government authority.

Through this service, citizens will be able to register for the "Certified observer" initiative, which focuses on reporting municipal violations. Citizens may receive an incentive reward if the reported violation is validated and the fine is collected through the inspection platforms after fulfilling the required conditions