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An electronic service available on the Balady platform, enabling users to conduct a virtual visit by connecting with a customer service representative through a video call. The service includes the ability to upload required documents directly during the session and share the screen with the specialist to facilitate the process without the need to visit service centers.

Through this service, citizens will be able to register for the "Certified observer" initiative, which focuses on reporting municipal violations. Citizens may receive an incentive reward if the reported violation is validated and the fine is collected through the inspection platforms after fulfilling the required conditions