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FAQ

What is a transaction inquiry service?

It is a service that enables beneficiaries to inquire about the administrative communication transactions that exist in the correspondence system at the level of the ministry and the secretariats that follow the ministry through linking with the central administrative communication system in the ministry (correspondence).
FAQ

What is a site preparation permit?

A permit that allows beneficiaries to prepare and level a site before construction.
FAQ

What health certificate services have been recently developed or modified?

● Issuance of a Health Certificate
● Cancellation of a Health Certificate
● Renewal of a Health Certificate
FAQ

What happens if the housing does not meet the required conditions?

The license is canceled, and the applicant may reapply for a new license after meeting the requirements.
FAQ

What happens if one of the coordinating entities fails to respond within the specified coordination period?

The system will automatically record a default response for entities that do not provide a decision within the coordination period. This automatic response is usually set to “automatic approval,” unless the Coordination Office configures it differently.
FAQ

What happens if an entity fails to provide a response within the specified coordination period?

If an entity fails to submit its response within the designated period, the system will automatically record a default response on its behalf. The Coordination Office sets the parameters for this automatic response, which is usually "Automatic Approval" unless the office decides otherwise.
FAQ

What happens if a supervising consultant detects damage to a CITC cable?

If a supervising consultant identifies damage to a CITC cable while filling out a report, they will:
• Select a relevant CITC cable cut item in the report.
• Answer the confirmation question: "Is there a cut or damage to a CITC cable?"
• If "Yes," they must:
● Enter the name of the telecommunications service provider that owns the affected cable.
● Describe the issue regarding the cable cut or damage.
● Attach supporting images showing the damage to the CITC cable.
FAQ

What happens after the corrective period for the Building Compliance Certificate expires?

If the corrective period expires, the owner will receive a violation notice and be granted a one-month grace period for correction. If non-compliance persists, a fine between SAR 1,000 - 5,000 will be imposed.
FAQ

What factors influence the application of the road cross-section guide?

● Street width
● Utility network
● Type of work
● Location of the excavation relative to the centerline
FAQ

What does the questionnaire consist of?

The questionnaire consists of two parts:
1. Part One (Mandatory) – Focuses on core functions.
2. Part Two (Optional) – Covers strategic and support functions.
● The questionnaire contains (89 questions).
● Each question within the functional sections offers (three answer choices), and the beneficiary may select only one option per question.
● Answers can be edited before submission.
● Completing the questionnaire takes approximately (7 to 15 minutes).
● The questionnaire remains active for (one week) from the time the link is received.
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