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FAQ

Is the vehicle's location always visible on the map?

The vehicle’s location appears on the map only if the driver has enabled GPS location services on their mobile device. If GPS is disabled, the request status can still be viewed, but the vehicle’s location will not be displayed.
FAQ

What is the acceptable spacing between excavation paths within a single excavation site?

The acceptable distance between excavation paths within a single site is 50 meters.
FAQ

What are the stages of monitoring an emergency excavation?

● Initiation of emergency works
● Completion of emergency works
FAQ

How can I activate a new service or coordination entity in excavation permit requests if it is related to infrastructure extension projects?

To activate a new entity in excavation permits, you must contact the Infrastructure Project Coordination Office within the relevant municipality.
FAQ

As a service entity, I have multiple representatives, each with a distinct role. Can I assign separate roles to my representatives in the coordination office?

Yes, the platform allows service and coordination entities to assign multiple representatives, each with a specific role. Examples include:
1. Filling out applications only (without submission).
2. Filling out and submitting applications.
3. Viewing applications submitted by other representatives.
4. Defining the project team within the coordination office (contractors – consultants – supervisors).
5. Responding to incoming coordination requests.
6. Responding to approval requests.
FAQ

What is the Multi-Building Connection Excavation Permit service?

This service allows service providers across the Kingdom (e.g., telecommunications, electricity, and water companies) to request a new type of excavation permit (Multi-Building Connection Excavation Permit), covering multiple building connections. The process includes coordination, approval, permit issuance, excavation execution, and site closure.
FAQ

What are the key requirements for applying for a Multi-Building Connection Excavation Permit?

The key requirements include:
1. Defining the main excavation route and all building connections.
2. For each building, the short address or building number must be entered, along with an image of the building.
3. Excavation paths must remain within the designated geographic scope of the buildings.
4. The number of connections must not exceed 80.
5. The length of each connection must not exceed 25 meters.
6. The total length of the main excavation route must not exceed 1,000 meters
FAQ

Will an entire project be rejected if some excavation sites receive remarks, or can the applicant modify and resubmit the request?

Some excavation sites may be accepted while others are rejected, with feedback provided to the project owner. The applicant will have the option to address the remarks and resubmit the request for reconsideration.
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