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FAQ

Where are establishments with the status "Under Closure Procedures" displayed?

They are displayed on a separate page to track outstanding financial claims before their status is changed to final closure.
FAQ

Where are establishments involved in tobacco sales that are 'Under Closure Procedures' displayed?

They are displayed on a separate page to track outstanding financial claims before their status is changed to final closure.
FAQ

What is the process for canceling the disclosure?

The disclosure can be canceled through the Balady platform by accessing the Tobacco Products Fee Management section. Navigate to the Manage Establishments icon, then select Cancel Disclosure and fill out the form.
FAQ

How can I send the evaluation request to the engineering office?

You can send the evaluation request by selecting an accredited engineering office from the dropdown list and clicking "Send Evaluation." After completing the evaluation, you can print the self-evaluation certificate in PDF format by clicking "Print Evaluation."
FAQ

Which services are eligible for the self-evaluation service?

The self-evaluation service is available for all services offered on the Balady
platform, including commercial licenses, construction permits, collective housing
permits for individuals, and excavation permits.
FAQ

How can a commercial establishment evaluation request be sent from the beneficiary to the engineering office?

After completing the self-evaluation, the beneficiary can send the self-evaluation
request to an engineering office selected from the available offices in the city. It is
required that the evaluation is for a commercial license.
FAQ

What is the purpose of the U Map platform?

The platform enables end users, based on their granted permissions, to access data
and panoramic images.
FAQ

How can I check the status of my submitted request?

The system sends periodic SMS notifications to the applicant, updating them on the request status, processing details, or any modifications—if applicable. The request status can also be checked via the "Appointments Service" screen on the Balady platform. Users can access previously submitted electronic appointment requests by logging into Balady, selecting "Balady Services", navigating to "Electronic Appointment Booking", and clicking "Start Service". Once the request is submitted, the relevant municipality or secretariat staff reviews it, contacts the applicant by phone to verify the status, resolve any issues, or confirm attendance for the scheduled appointment. Request details cannot be modified after submission, but the appointment can be canceled through the "Appointments Service" screen on Balady, by selecting "Cancel Appointment" in the confirmation link sent via SMS, or by informing the department’s staff during the pre-appointment phone call.
FAQ

How can a location be shared via the platform?

When selecting the desired location, a green (Share) icon will appear on the right
side of the menu. Click on the icon and choose the appropriate sharing option.
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