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FAQ

Can a special request be canceled after it has been created?

Yes, this can be done by reviewing the details of the special request and canceling it.
FAQ

Which major projects can have their project plans modified?

Project plan modifications are allowed only for Scheduled Major Projects and Non-Scheduled Major Projects.
FAQ

Will a new certified coordination report be issued if the project plan is modified?

Yes, a certified and updated Project Coordination Report will be issued after approval from the relevant authorities.
FAQ

Are electronic contracts verified?

Yes, they are verified by the Ministry of Justice.
FAQ

Is the contract between the producer and the carrier conducted through the platform?

Yes, after the producer registers, a list of qualified carriers appears, allowing them to
be contracted electronically.
FAQ

What is the Scheduled Project Coordination Service?

A service provided to governmental and private entities across the Kingdom, allowing early notification of major construction projects by submitting a Scheduled Project Coordination request through the Balady portal. This request goes through a coordination and approval process, and a certified coordination report is issued if the authorities approve it. This report is a requirement for obtaining the building permit for the project.
FAQ

What are the Requirements for the Scheduled Project Coordination Service?

● The project owner must submit the request within a specified deadline each calendar year to have it classified as a Scheduled Project.
● The applicant's status must be verified:
○ If the applicant is a Business Owner/Establishment Manager, verification is conducted through the Ministry of Commerce.
○ If the applicant is an Authorized Representative, verification is done through the Balady Authorization Service.
● The project must meet the major construction project criteria defined by each municipality, based on area, budget, and number of floors.
● There must be no spatial or temporal conflict with any other scheduled project.
● The applicant must acknowledge and approve the service-related terms and conditions
FAQ

How to modify the classification if the wrong classification was selected during account creation? (For example, changing the classification from Real Estate Marketer to Real Estate Developer to apply for the qualification service.)

On the Balady platform, a user can hold multiple classifications without the need to change or remove an existing one. The only requirement is to meet the conditions for acquiring the new classification. However, on the Ettmam platform, the user must submit a support ticket, stating the reason for the modification. The classification will then be changed by Etmam’s technical support team.
FAQ

What should be done if the application is rejected?

If the application is rejected, the applicant must review the reasons for rejection, correct any issues, and resubmit the application. The application status can be tracked through the Etmam platform.
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