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FAQ
What are the stages of monitoring an emergency excavation?
● Initiation of emergency works
● Completion of emergency works
● Completion of emergency works
FAQ
What is the acceptable spacing between excavation paths within a single excavation site?
The acceptable distance between excavation paths within a single site is 50 meters.
FAQ
Is the vehicle's location always visible on the map?
The vehicle’s location appears on the map only if the driver has enabled GPS location services on their mobile device. If GPS is disabled, the request status can still be viewed, but the vehicle’s location will not be displayed.
FAQ
What is the Tracking the Status of Deceased Transport and Preparation service?
A service that allows the deceased’s family members to track the transport and preparation request and view the vehicle's location on the map.
FAQ
Is approval from the Emirate of Medina required to bury a deceased person in Al-Baqi Cemetery if the death occurred outside Medina?
Yes, approval from the Emirate is required. The deceased's family must apply through the
Emirate’s website, and an automated verification system between the Emirate and Balady platform ensures approval without the need for manual documentation.
Emirate’s website, and an automated verification system between the Emirate and Balady platform ensures approval without the need for manual documentation.
FAQ
Can charities and service centers handle transport and preparation for all death cases?
Currently, charities and service centers are allowed to transport deceased persons only from hospitals. Other cases, such as home deaths, accidents, or judicial executions, are handled by the Mortuary Services Department (Honoring the Deceased Department).
Service
Request for Transport and Preparation of the Deceased
An electronic service available on the Balady platform, allowing beneficiaries to submit a request for the transport and preparation of the deceased to the Mortuary Services Department (Honoring the Deceased Department). The cemetery is reserved, and the authority arranges the transport and preparation of the body at a specified date and time for the funeral prayer without the need to visit the authority.
Service
Selecting and Reserving a Cemetery
An electronic service available on the Balady platform, allowing beneficiaries to select and reserve a cemetery for a specified date and funeral prayer time without requiring transportation and preparation services or direct contact with the Mortuary Services Department (Honoring the Deceased Department). No in-person visit to the authority is required.
FAQ
Does the reservation require approval from the Mortuary Services Department at the municipality?
Once the request is submitted, the reservation is automatically confirmed and does not require approval. However, in certain cases, the municipality may adjust the burial time or reject the request after coordinating with the deceased’s family.
FAQ
Can burial be arranged in a cemetery not listed in the Cemetery Reservation Service?
Yes, but this requires direct coordination with the Mortuary Services Department (Honoring the Deceased Department).
