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An electronic service available on the Balady platform, allowing beneficiaries to submit inquiries about municipal sector services through available channels (Balady app/portal or call center). The inquiries are reviewed and responded to by the relevant department at the Ministry of Municipal Affairs, with the option of escalation to the Ministry’s agency or customer service department if needed, without the need to visit the authority.

An electronic service available on the Balady platform, designed for service providers across the Kingdom, such as telecommunications, electricity, and water companies. It allows their representatives within project coordination offices to submit a request for coordinating a future project that includes multiple excavation sites. The request must specify the exact excavation paths and undergoes a lengthy coordination and approval process to ensure full alignment among all relevant entities. The outcome is a certified coordination report, facilitating the later issuance of Previously Coordinated Excavation Permits without the need to visit the authority.