General questions

Some cemeteries are not activated in the system, so they do not appear in the inquiry results.

Yes, but this requires direct coordination with the Mortuary Services Department (Honoring the Deceased Department).

Once the request is submitted, the reservation is automatically confirmed and does not require approval. However, in certain cases, the municipality may adjust the burial time or reject the request after coordinating with the deceased’s family.

Currently, charities and service centers are allowed to transport deceased persons only from hospitals. Other cases, such as home deaths, accidents, or judicial executions, are handled by the Mortuary Services Department (Honoring the Deceased Department).

Yes, approval from the Emirate is required. The deceased's family must apply through the
Emirate’s website, and an automated verification system between the Emirate and Balady platform ensures approval without the need for manual documentation.

A service that allows the deceased’s family members to track the transport and preparation request and view the vehicle's location on the map.

The vehicle’s location appears on the map only if the driver has enabled GPS location services on their mobile device. If GPS is disabled, the request status can still be viewed, but the vehicle’s location will not be displayed.

The acceptable distance between excavation paths within a single site is 50 meters.

● Initiation of emergency works
● Completion of emergency works

To activate a new entity in excavation permits, you must contact the Infrastructure Project Coordination Office within the relevant municipality.

Yes, the platform allows service and coordination entities to assign multiple representatives, each with a specific role. Examples include:
1. Filling out applications only (without submission).
2. Filling out and submitting applications.
3. Viewing applications submitted by other representatives.
4. Defining the project team within the coordination office (contractors – consultants – supervisors).
5. Responding to incoming coordination requests.
6. Responding to approval requests.

This service allows service providers across the Kingdom (e.g., telecommunications, electricity, and water companies) to request a new type of excavation permit (Multi-Building Connection Excavation Permit), covering multiple building connections. The process includes coordination, approval, permit issuance, excavation execution, and site closure.