Displayed 1 - 10 of 14
Service
Approval Platform
An electronic service available on the Balady Platform, serving as one of the components of the Nasseq Platform. It includes various services and processes within the Excavation Platform, such as team management, incoming requests, permissions, and settings, all without the need for an in-person visit to the government authority.
Service
Coordination Reports
An electronic service available on the Balady Platform for government and private sector entities across the Kingdom, enabling them to view and track coordination reports for successfully coordinated projects, check the status of each report, and search for specific reports using various filters. Users can also view, print, and manage coordination reports without the need for an in-person visit to the government authority.
Service
Emergency Project Coordination Request
An electronic service available on the Balady Platform, designed for government and private sector entities across the Kingdom, allowing them to submit Emergency Project Coordination Requests for unscheduled projects at any time of the year through the Balady Portal. The request undergoes a coordination and approval cycle, and upon approval by the Coordination Office, it is forwarded to the Municipality Mayor for final approval or rejection. If approved, the project is added to the project plan, and an approved Coordination Report is issued, which serves as a requirement for obtaining a construction permit. This service is provided electronically without the need for an in-person visit to the government authority.
Service
General Inquiry Service
An electronic service available on the Balady platform, allowing beneficiaries to submit inquiries about municipal sector services through available channels (Balady app/portal or call center). The inquiries are reviewed and responded to by the relevant department at the Ministry of Municipal Affairs, with the option of escalation to the Ministry’s agency or customer service department if needed, without the need to visit the authority.
Service
Inquiry About Transactions Service
An electronic service available on the Balady platform, allowing beneficiaries to track administrative correspondence transactions recorded in the Murasilat system across the Ministry and its affiliated municipalities. The service is linked to the central administrative communication system at the Ministry, without the need to visit the authority.
Service
Interactive Map
An electronic service available on the Balady Portal, allowing government entities and private sector organizations across the Kingdom to view requests and reports related to projects of all types through an interactive map. The service enables users to visualize spatial and temporal conflicts by using various search filters and adjusting the time frame directly on the interactive map, without the need to visit the authority.
Service
My Requests - Customer Relationship System
An electronic service on the Balady platform that enables beneficiaries to track their municipal service requests submitted to municipalities and relevant authorities through various submission channels, without the need to visit in person.
Service
My Requests – Major Project Coordination Services
An electronic service available on the Balady Platform for government and private sector entities across the Kingdom, allowing users to view and search issued requests and perform actions such as viewing request details, deleting requests, and completing pending requests without the need for an in-person visit to the government authority.
Service
Project Coordination Report Cancellation Request
An electronic service available on the Balady Platform for government and private sector entities across the Kingdom that hold an approved but unused Project Coordination Report. This service allows eligible entities to submit a Project Coordination Report Cancellation Request through the Balady Portal, including the reason for cancellation. The request undergoes a coordination and approval cycle, and upon acceptance by the Coordination Office, the report is canceled, and the project site is made available to other entities. Additionally, the Coordination Office and the system may automatically cancel a Project Coordination Report if the project does not start within the scheduled timeframe or if a construction permit associated with the report is not issued. This service is provided electronically, without the need for an in-person visit to the government authority.
Service
Project Plan Modification Request
An electronic service available on the Balady Platform, designed for government and private sector entities across the Kingdom. This service allows users to submit a request to modify a project plan for both scheduled and non-scheduled projects through the Balady Portal. Emergency project plans cannot be modified. The request undergoes a coordination and approval cycle, and upon final acceptance, the project is updated within the Project Plan, and a revised and approved Coordination Report is issued, without the need for an in-person visit to the government authority.