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FAQ

How can I track my inquiry status?

You can monitor updates on your inquiry via the Balady app/portal or call center. Additionally, SMS notifications will be sent based on the actions taken on the inquiry.
FAQ

How can I update my classification certificate?

The user can submit a request to update their classification certificate through either the Update Classification Certificate service or via My Requests, depending on their needs:
1. Update Certificate Details – Allows updating the establishment name and owner’s name on the certificate.
2. Update Contact Information – Allows updating personal or establishment contact details.
3. Update Activities – Allows modifying activities within the classified sector, with a new certificate issued under the same number and expiration date for both the first and third cases.
FAQ

How can I verify the validity of a health certificate?

The validity of a health certificate can be verified by:
1. Scanning the QR code printed on the certificate, which will retrieve the certificate information via the Balady platform.
2. Logging into the Balady platform and selecting the Health Certificate Status Inquiry service, then using search filters such as (National ID / Iqama / Border Number and ID Type) or Health Certificate Number to verify its status.
FAQ

How can I view previously sent applications, book an appointment online?

Previously sent requests for an electronic appointment booking service can be accessed by viewing the “Appointment Service” screen on the Balady site, which can be accessed after entering the Balady site from the “Balady Services” menu, then the “E-appointment booking” screen, and then pressing the “Balady” icon. Start the service.
FAQ

How can I view violations recorded against an excavation permit?

Via the "Monitoring and Quality" service on the Naseq platform, using search filters like:
(Permit/Notification Number – Municipality – Sub-municipality – Entity Name – Main Contractor – Violation Number – Coordination Office).
FAQ

How can one apply for updating a paper deed after the suspension of the real estate identity ?

A surveying decision is issued for the purpose of updating the deed, and than one proceeds to the Ministry of Justice.
FAQ

How can specialized services be accessed on the Balady platform?

After the issuance of the commercial license, the beneficiary is notified of the option to start issuing permits related to the license through SMS messages sent to the mobile number registered in Absher and to their email.
FAQ

How can the freelance work certificate be renewed after renewing the mobile cart license?

The freelance work certificate is proactively issued upon renewing the mobile cart license .
FAQ

How can the license data be modified from an identity number to a commercial registration number with the same customer's name?

When requesting any procedure in the commercial license services, the license appears in the capacity of the applicant for myself, and a valid commercial record must be entered, then it is linked to the license instead of the national identity number through the Baladi platform automatically, and there is no need to open a report in this regard.
FAQ

How can the trade license be renewed?

You can renew the license through the Balady platform, applying for the service: https://balady.gov.sa/Services/Terms?id=24
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