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To activate a new entity in excavation permits, you must contact the Infrastructure Project Coordination Office within the relevant municipality.

Login to the Balady site, then Balady Services, then Commercial Activities License Services, then Support Services, then Add Old Commercial License Service.

Municipal service requests can be submitted through the Balady website, or the mobile application (Balady) and by contacting the call center employee 199040.

1. By entering the balady platform, then the (balady services) menu, then the (electronic appointment booking) screen, then clicking on the (start service) button, and then clicking on (add a new appointment).
2. Or by using the (balady) mobile app.

You can inquire about a transaction through the Balady website, the mobile application (Balady), or by contacting the call center employee at 199040.

Through the "Work Team" service, a new filter called "Ban Status" is available with the following options:
● All (default): displays all contractors
● Banned: displays only currently banned contractors
● Not Banned: displays contractors not currently banned
● Never Banned: displays contractors never banned on the platform For banned contractors, you can click “Ban Details” to view the related information.

By using the (Inquiring About Requirements and Restricted Areas for Collective Housing Licenses) service on Balady.

The system sends periodic SMS notifications to the applicant, updating them on the request status, processing details, or any modifications—if applicable. The request status can also be checked via the "Appointments Service" screen on the Balady platform. Users can access previously submitted electronic appointment requests by logging into Balady, selecting "Balady Services", navigating to "Electronic Appointment Booking", and clicking "Start Service". Once the request is submitted, the relevant municipality or secretariat staff reviews it, contacts the applicant by phone to verify the status, resolve any issues, or confirm attendance for the scheduled appointment. Request details cannot be modified after submission, but the appointment can be canceled through the "Appointments Service" screen on Balady, by selecting "Cancel Appointment" in the confirmation link sent via SMS, or by informing the department’s staff during the pre-appointment phone call.

You can locate a service provider by using the “Inquiring About Providers of Funeral Transport and Preparation Services (Charitable Organizations)” feature. Simply search by city or governorate where the deceased is to be buried.

All excavation requests, including (new standard excavation, previously coordinated excavation, multi-excavation coordination, emergency excavation notice, and emergency excavation), are processed through the My Requests screen under Excavation Services. Requests that are in draft status can either be completed or deleted.