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From Business Services to a Citywide Digital Experience: The Evolution of the Balady App.

The Balady app's evolution represents a significant milestone in Saudi Arabia's digital landscape, transitioning from a tool primarily for business owners to a comprehensive digital platform for all city residents.

Service updates
Service

Funding Preparation Program

It is a program to prepare and enable the owners of micro and emerging enterprises to obtain the financing products provided by the Social Development Bank
Service

Future Project Coordination Request

An electronic service available on the Balady platform, designed for service providers across the Kingdom, such as telecommunications, electricity, and water companies. It allows their representatives within project coordination offices to submit a request for coordinating a future project that includes multiple excavation sites. The request must specify the exact excavation paths and undergoes a lengthy coordination and approval process to ensure full alignment among all relevant entities. The outcome is a certified coordination report, facilitating the later issuance of Previously Coordinated Excavation Permits without the need to visit the authority.
Partner

General Authority for Statistics

Partnership in data exchange and provision of statistical data
Partner

General Entertainment Authority

Data exchange and partnership in events and licensing sites

Service

General Inquiry Service

An electronic service available on the Balady platform, allowing beneficiaries to submit inquiries about municipal sector services through available channels (Balady app/portal or call center). The inquiries are reviewed and responded to by the relevant department at the Ministry of Municipal Affairs, with the option of escalation to the Ministry’s agency or customer service department if needed, without the need to visit the authority.
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Last update date: - Saudi Arabia
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